FREE UK delivery for orders over £100 plus VAT

Click & Collect available

Home 5 Returns Policy

Returns Policy

Last Updated: 24.09.24

At A-One Tools, we are committed to providing high-quality products and customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This Returns Policy outlines the terms for returning products purchased from A-One Tools.

  1. Returns Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.
  • You must have proof of purchase (order number, receipt, or invoice).
  • Returns must be requested within 14 days of receiving the item.
  1. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom or personalized products.
  • Items marked as “Final Sale” or “Clearance.”
  • Perishable goods or hazardous materials.
  • Gift cards or promotional vouchers.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  1. How to Initiate a Return

To start a return, please contact our customer service team with the following details:

  • Your order number.
  • A description of the product(s) you wish to return.
  • The reason for the return.

You can reach us via:

  • Email: sales@aonetools.co.uk
  • Phone: +44 (0)1484 710282

After reviewing your request, we may provide you with a Return Merchandise Authorization (RMA) number and return instructions.

  1. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. Please ensure that the item is securely packaged to avoid damage during transit. We recommend using a tracked delivery service for your return, as we cannot be held responsible for lost or undelivered return shipments.

  1. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3-5 business days.

Please note:

  • Shipping fees are non-refundable.
  • If the return is the result of our error (defective or incorrect item), we will refund the shipping costs in addition to the product price.
  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at returns@aonetools.co.uk or call 01484 710282. We will arrange an exchange after receiving the defective item.

  1. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank account or contact your credit card provider, as it may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at sales@aonetools.co.uk.
  1. Damaged or Faulty Items

If your product arrives damaged or is faulty, please contact us within 24 hours of receiving the item. We will arrange for a replacement or provide a full refund, including shipping costs.

  1. Cancellations

Orders may be cancelled before they are dispatched. If you wish to cancel your order, please contact us as soon as possible at sales@aonetools.co.uk or call +44 (0)1484 710282. If your order has already been dispatched, you will need to follow the returns process outlined above.

  1. Contact Information

For any questions or concerns regarding this Returns Policy, please contact us at:

A-One Tools & Fixings (Brighouse) Ltd
Email: sales@aonetools.co.uk
Phone: 01484 710282
Address: 370 Bradford Road, Brighouse. West Yorkshire. HD6 4DJ

By making a purchase with A-One Tools, you agree to this Returns Policy. Thank you for choosing A-One Tools!